Customer service advisor

This work is conversations with the public: answering, checking the request, and saying what will happen next. It appears in retail, call centres, utilities, and front desks. You do not need a script from WORCfinder. You do need to avoid promising a refund, waiver, or date you are not allowed to give.

• Listen and repeat the request before you offer a next step.
• Look up the answer when you do not know it, and say when you will come back.
• Write a short note of what was agreed.
• Hand a complaint to the right person with the facts, not a guess about who was at fault.

Current public ads