Assistant Housekeeping Manager

Job Title: Assistant Housekeeping Manager Company: Governors Village Location: 1240 West Bay Road Salary Range: 2,800 to 4,000 KYD per month About Governors Village: Governors Village is a mixed use multifamily development featuring a total of 108 units, 254 bedrooms. We offer a unique split accommodation inventory catering to both short-term tourism stays and long-term full-time residences. Our unit mix includes 1, 2, 3, and 4-bedroom units, in addition to a range of public areas, including the lobby, gym, laundry room, commercial offices, and all back-of-house areas. Position Overview: We are seeking a dynamic and experienced Assistant Housekeeping Manager to oversee the cleanliness, maintenance, and organization of all guest accommodations, public spaces, and back-of-house areas within Governors Village. The Assistant Housekeeping Manager will play a critical role in ensuring the highest standards of cleanliness, comfort, and service for both short-term and long-term residents, contributing to an exceptional living experience. Key Responsibilities: Supervision and Team Management: • Lead and manage a team of housekeeping staff, including hiring, training, and performance evaluations. • Develop schedules, assignments, and work plans to ensure efficient cleaning operations. • Foster a positive and motivated work environment among housekeeping staff. Cleaning and Maintenance: • Oversee the daily cleaning of all guest accommodations, public areas, and back-of-house spaces. • Ensure that all cleaning activities meet or exceed established cleanliness standards. • Monitor inventory and order cleaning supplies as needed. Quality Control: • Conduct regular inspections of all areas to maintain quality control and identify areas for improvement. • Address guest complaints or concerns related to housekeeping promptly and effectively. Safety and Compliance: • Enforce safety guidelines and compliance with all relevant health and safety regulations. • Develop and maintain housekeeping procedures and protocols to ensure efficient and safe operations. Budget Management: • Assist in the development and management of the housekeeping department budget. • Control costs through efficient resource utilization and procurement. Guest Satisfaction: • Monitor guest feedback and promptly address any housekeeping-related concerns or requests. • Strive to ensure a delightful living experience for all residents and short-term guests. • Implement strategies to continuously improve guest satisfaction. • Ensure all operations align with LQA (Leading Quality Assurance) standards to provide exceptional service quality. Vendor Management: • Collaborate closely with the contracted third-party vendor to ensure seamless integration. • Supervise their performance and maintain a harmonious working relationship. • Ensure consistent adherence to cleanliness standards and contractual obligations. Communication: • Collaborate with other departments, such as maintenance and front desk, to ensure seamless operations. • Maintain open and effective communication with guests and residents regarding housekeeping services. Special Projects: • Plan and execute deep cleaning schedules of long-term tenants. • Manage seasonal maintenance tasks and special projects aimed at enhancing the overall aesthetic appeal and cleanliness of the property. • Coordinate with other departments as needed to ensure project success. • Manage housekeeping maintenance tasks, including preventative unit maintenance and upkeep such as FF&E (Furniture, Fixtures, and Equipment) replacement and repairs. Report Generation: • Prepare regular reports on housekeeping activities, including performance metrics, inventory levels, and compliance status. • Present these reports to management for review and action. • Utilize data to drive continuous improvement in housekeeping operations. Staffing and Scheduling: • Liaise with the contracted housekeeping vendor to coordinate staffing schedules. • Manage shifts