Customer Service Administration

Eagle Properties Ltd. T/A Ashley Furniture HomeStore Cayman is currently inviting applications from Caymanians and Resident Holders only for the position of Customer Service Administrator. We are looking for a dedicated and experienced professional who thrives in a customer-centric environment and brings a passion for home furnishings, sales, marketing, and client service. As the face of our brand, the ideal candidate will be responsible for delivering seamless customer experience while supporting both the administrative and operational functions of our store. This role requires someone who is proactive, detail-oriented, and highly skilled in digital engagement and client relationship management. Key Responsibilities: • Serve as the primary point of contact for client inquiries and after-sales support • Manage customer accounts, coordinate deliveries, and ensure timely resolution of service issues • Oversee day-to-day use of Ashley’s POS system (Storis) and maintain accurate transaction records • Support marketing initiatives, social media campaigns, and customer communications across WhatsApp Business, Facebook Business, and Instagram. • Maintain and update the WhatsApp product catalogue and respond to online inquiries • Work collaboratively with the sales team to ensure positive and consistent customer experience • Provide input on design-related decisions and collaborate on proposals that align with clients’ visions. Qualifications & Requirements: • Bachelor’s degree Graduate • Minimum of 5 years of experience working in the furniture industry • Proven expertise in Ashley Furniture product knowledge, client service, and the Storis POS system • A well-established client base within the local market is highly preferred • Strong background in customer service, administration, marketing, and social media management • Excellent verbal and written communication skills with professional demeanour • Highly organised with the ability to manage multiple priorities and meet deadlines • Knowledge of design principles, sustainable workplace practices, and client presentation. • Professional demeanour, reliability, and a collaborative attitude. We offer a supportive team environment, competitive compensation, and the opportunity to represent a world-renowned furniture brand. If you meet the above qualifications and are ready to bring your skills and experience to our team, we encourage you to apply.