Customer Service Agent (LYB-ATO)

The Customer Service Agent (LYB-ATO) will report to the Station Manager (Cayman Brac & Little Cayman) and will be responsible for attending to passenger check-in and associated documentation. Summary of key responsibilities: ▪ Provides excellent customer service to our customers and internal team members ▪ Must be well groomed in appearance and adhere to uniform appearance standards ▪ Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights ▪ Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements ▪ Occasionally responsible for escorting and providing assistance to unaccompanied minors and disabled passengers throughout the airport on departure and arrival ▪ Finalize documents connected with assignments and procedures ▪ May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction ▪ Any other duties as assigned