Director of Rooms

Palm Heights is seeking an experienced and dynamic Director of Rooms to oversee all aspects of Front Office, Concierge, Housekeeping, Guest Services, and Resort Operations. This leadership role is responsible for delivering exceptional guest experiences while ensuring operational excellence, team engagement, and financial performance across the Rooms Division. Key Responsibilities • Lead and develop Front Office, Housekeeping, Concierge, and Guest Services teams, Retail and other divisions as the business requires. • Ensure the highest standards of luxury service, cleanliness, and guest satisfaction. • Drive departmental performance through effective staffing, scheduling, budgeting, and cost control. • Oversee guest arrival, departure, and in-house experiences, resolving concerns with professionalism and care. • Maintain compliance with company standards, health and safety requirements, and operational procedures. • Partner closely with Food & Beverage, Engineering, and other departments to deliver seamless guest experience. • Recruit, train, mentor, and develop team members while fostering a culture of accountability and excellence. • Monitor service standards, guest feedback, and operational metrics to identify opportunities for continuous improvement. Qualifications • Minimum 5 years of leadership experience in operations within a luxury hotel or resort. • Proven experience managing Front Office and Housekeeping functions. • Strong leadership, coaching, and team development skills. • Excellent communication, organizational, and problem-solving abilities. • Financial acumen with experience managing budgets, payroll, and operating expenses. • Proficiency with hotel property management systems and Microsoft Office. • Exceptional attention to detail and a passion for delivering memorable guest experiences. • Preferred experience with Forbes Five-Star Standards. What You'll Bring • A genuine passion for luxury hospitality and service excellence. • The ability to lead high-performing teams in a fast-paced environment. • Strong interpersonal skills with a guest-centric approach. • A proactive, hands-on leadership style with a commitment to continuous improvement