Food & Beverage Server

Job Title: Food & Beverage Server Summary The functions of this role will include but not be limited to the following duties and responsibilities: • Providing exceptional customer service, being attentive to the customers’ needs at all times and fully able to answer all customer questions with regard to all aspects of Island Naturals Menu • Feedback customer experience comments, improvements, and ideas on a regular basis to help improve both the operation and customer experience • Actively look for opportunities to upsell additional products through understanding options available and customer needs through engagement and active listening • In depth understanding of ingredients, nutritional benefits and allergens for all food & drink menu items, including basic knowledge of allergens such as gluten, dairy and nuts • Monitoring of online ordering platforms, accurately inputting orders into POS and packaging items in accordance with company standards • Ensure adequate supply of Grab n Go food & drink items in customer facing areas • Follows relevant policies regarding date rotation and expired goods (including baked goods, juices, Grab n Go food items) • Partakes in inventory/stocktake as required by business operation • Maintain restocking, merchandising display standards and cleanliness of retail items and displays • Follows in house ordering procedures to ensure full stock of retail and operational supplies • Follows relevant financial policies and procedures with regard to cash handling and cash/payment management • Complete end of day financial process and all associated procedures • Keep working area clean and tidy throughout the workday, maintaining health and safety standards. • Follow opening and closing procedures as relevant • Feature in social media/marketing as required • Assist with kitchen duties (including washing dishes) and storage duties as and when required • Work seamlessly with all IN employees including colleagues, departments and leaders • Follow all company policies and procedures • Additional duties may be assigned as required by business operation The incumbent must have the following skills and experience: • Minimum 3+ yrs. experience working within a commercial restaurant. • Minimum 3+ yrs POS and cash handling experience • Knowledge of specialty drinks (e.g. coffee/tea/cocktails) is considered an asset. • Flexible to work across a multitude of shift times including morning, evenings, weekends (Saturday and Sunday) and all bank holidays • Knowledge of vegan/vegetarian/health food/allergens is considered an asset • Polite, welcoming, friendly, and courteous manner • Able to handle all interactions with colleagues and customers in a professional manner. • Able to use up to date technology including tablets, POS, WhatsApp and online ordering platforms • Able to function well in a fast paced, busy environment • Able to learn about ingredients, menus, and dietary restrictions, converting this into seamless and knowledgeable advice for customers. • Able to pass basic role specific knowledge review • Flexible and capable of working in a variety of tasks when required (cash handling, answering telephone, taking orders, cleaning, washing linens) and multitasking • Effective written and verbal communication skills in English • Physical ability to work on feet for minimum of 8 hours and perform variety of physical tasks including: move tables/chairs, take out garbage, assist with shipment boxes, etc. Compensation package on offer for the role includes an hourly salary of CI$8.00 - $9.50. Additional benefits include company discount, vacation, health insurance, pension and all statutory benefits required under the Cayman Islands Labour Act.