Host/Hostess

The Host/Hostess is the first point of contact for guests dining at the hotel’s restaurant and plays a vital role in creating a welcoming and professional atmosphere. This role is responsible for greeting guests, managing reservations, escorting guests to their tables, and coordinating with the service team to ensure a seamless dining experience. By embodying “Caymankind” hospitality, the Host/Hostess sets the tone for exceptional guest service. About ONE GT (Grand Cayman): Expected to open by the end of 2025, ONE GT is Grand Cayman’s premier luxury urban residential resort. Located in the heart of George Town, our 10-story landmark features the island's only rooftop infinite-edge pool, high-end dining options, a pastry café, and stunning 360-degree views. The resort is steps away from luxury shopping, gourmet dining, and cultural landmarks, offering a seamless balance of productivity and relaxation. ONE GT has been awarded the 5-star winner and nominee for several regional awards and won Best Hotel Architecture Cayman Islands and Best New Hotel Construction & Design. About Remington Hospitality: ONE GT, Grand Cayman is managed by Remington Hospitality. When you build a career at Remington, you achieve success, growth, and friendships. We offer endless opportunities and so many reasons to stay with us. As a team, we roll up our sleeves to take care of our guests and celebrate success together. Expectations are clear, collaboration is encouraged, and opportunity is there-if you reach for it. Come join us and succeed in our dynamic culture where you are valued and appreciated. Core Responsibilities: • Check restaurant for proper set up upon arrival. • Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register). • Manager Reservation system OPENTABLE, coordinating, server sections with Restaurant Manager, table assignments, and seating flow. • Monitor the Reservation booking pace 7 days out and assist with managing reservation spacing. • Confirm reservations in advance andfor the day and upcoming shift. • Fill out the floor plan by checking the station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand. • Perform station opening duties. • Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference. • Assist guests with any bags, coats, umbrellas, or items requiring storage. • Assist guests with any transportation needs or assistance with Valet parking upon departure. • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. • Provide guest with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc. • Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner. • In absence of room service server, answer room service phone within 3 rings. • Report any problems that may occur with service or a guest complaint to management. Resolve guest complaints, ensuring guest satisfaction in each interaction. • Keep the front entrance of the restaurant and the restaurant menus clean and presentable at all times. • Work in a cooperative and friendly manner with fellow associates. • Practice a culture of guest service in all you do; promote courtesy and a positive attitude in every encounter. • Perform any reasonable request as assigned or directed by management. Knowledge, Skills, and Competencies: • High school diploma or equivalent (required). • Hospitality or customer service training (preferred). • Minimum 1 year of experience in a guest-facing or customer service role, preferably in hospitality or F&B. • Experience with reservation systems and POS software is an asset. • Excellent interpersonal and com