International Patient Care Coordinator – Spanish Medical Interpreter

INTERNATIONAL PATIENT CARE COORDINATOR – SPANISH MEDICAL INTERPRETER Department: Marketing & Sales / International Patient Services Location: Health City Cayman Islands Reports To: Head of Marketing & Sales / International Patient Services Employment Type: Full-Time Salary Range 4000 to 4500 USD per month. POSITION SUMMARY The International Patient Care Coordinator – Spanish Medical Interpreter is responsible for providing comprehensive coordination and support to international patients seeking medical care at Health City Cayman Islands, with particular responsibility for Spanish-speaking patients and referral partners. The role serves as a key liaison between patients, families, physicians, clinical teams, insurers, government entities, referring physicians and other international partners throughout the patient journey. In addition to patient coordination responsibilities, the successful candidate will provide accurate, confidential and culturally appropriate medical interpretation between Spanish-speaking patients and Health City Cayman Islands healthcare professionals. The position therefore requires professional-level fluency in both Spanish and English and a recognized Spanish Medical Interpreter Certification. The successful candidate must demonstrate exceptional communication, organization and customer service skills and be comfortable supporting patients who may be navigating complex or sensitive medical circumstances. KEY RESPONSIBILITIES International Patient Coordination • Manage international patient enquiries from initial contact through consultation, treatment, discharge and post-treatment follow-up. • Serve as the primary point of contact for assigned international patients and their families, ensuring a seamless and compassionate patient experience. • Gather and coordinate medical records, diagnostic reports, imaging and other clinical information required for physician review. • Liaise with Health City physicians and clinical teams to facilitate medical reviews, recommendations and treatment plans. • Coordinate quotations and estimated costs of care in conjunction with the appropriate clinical and finance teams. • Schedule consultations, diagnostic investigations, procedures, surgeries and follow-up appointments. • Ensure all international patients are appropriately registered and their information is accurately entered and maintained within Salesforce, Athma and other relevant Health City systems. • Maintain accurate documentation of patient communications, referrals, clinical coordination activities and follow-up requirements. • Coordinate with insurers, assistance companies, government agencies and other third-party payers as required. • Support the coordination of travel-related requirements, including appointment scheduling, accommodation information, transportation arrangements and other logistical needs where applicable. • Provide patients and families with clear information regarding the process for receiving care at Health City Cayman Islands. • Maintain regular communication with patients before arrival, during their stay and following discharge. Spanish Medical Interpretation • Provide professional medical interpretation between Spanish-speaking patients, family members and Health City physicians, nurses and other healthcare professionals. • Interpret accurately and impartially during consultations, assessments, diagnostic procedures, treatment discussions, discharge planning and other clinical interactions. • Facilitate communication relating to medical histories, diagnoses, treatment recommendations, medications, procedures, risks, benefits and follow-up care. • Ensure interpretation accurately reflects the meaning, tone and intent of the speaker without adding, omitting or altering information. • Provide culturally appropriate communication support while maintaining professional boundaries and neutrality. • Support Spanish-speaking patients in understanding administrative processes, appointmen