Manager

ROLE OVERVIEW PURPOSE OF JOB The Manager provides high-level governance, operational, and executive support to the Head of PCS International and Senior Leadership team in the region. The role acts as a key liaison with the Board of Directors, supports strategic initiatives and executive coordination, and delivers special projects and broader business support as required. MAIN RESPONSIBILITIES AND DUTIES INTERNAL GOVERNANCE AND BUSINESS SUPPORT > Provide internal governance and operational support across the region, ensuring a consistently high standard of professionalism and service. > Develop, coordinate, and implement internal governance programmes in line with internal policies and regulatory requirements. > Partner with cross-functional management teams to support strategic initiatives, project delivery, and wider business priorities. > Identify operational issues and implement practical, innovative solutions to improve processes, efficiency, and cost management. > Research, analyse, and collate information to brief senior leaders on operational, legal, and administrative matters. > Prepare, review, and maintain business documents, contracts, board papers, presentations, reports, and other materials in support of organisational objectives. > Handle sensitive and confidential matters with discretion and sound judgment, particularly those affecting regional operations. > Provide executive support to the Head of PCS International and Senior Leadership team, including meeting coordination, travel arrangements, business expenses, and follow-up on key actions. > Manage team resource allocation in support of business priorities. > Support ad hoc operational projects and key initiatives, including liaison with teams on premises, facilities, and service-related matters. > Liaise with external service providers in relation to applications, renewals, and other operational legal and administrative matters. > Chair the committee responsible for events and charitable giving, oversee the annual budget and events programme, and develop and support charitable initiatives, including work placements and corporate giving. CLIENT AND NEW BUSINESS > Support due diligence, onboarding, and new business take-on for clients and structures, including collating KYC and client documentation and liaising with the New Business and Business Development teams. > Liaise with trust and corporate clients, intermediaries, and other professional advisers, building strong working relationships and preparing related documentation, reports, and correspondence as required. > Support the administration of trust and company structures, including KYC requests, billing, payment processing, and the preparation of letters and settlement of invoices on behalf of client entities. > Manage trust and fiduciary client matters, ensuring instructions are progressed efficiently and in accordance with applicable procedures and regulatory requirements. > Attend trustee meetings, prepare agendas and board packs, take follow-up actions, and assist with the implementation of decisions arising. > Assist with the ongoing administration and review of trust structures, including maintaining accurate records and supporting structural changes where required. > Undertake ongoing professional development in trust administration, including working towards or maintaining relevant qualifications such as STEP. > Maintain a high standard of administration across key systems, records, and processes, including time recording, document management, and general team support. GENERAL > Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation. > Adhere to JTC core values and expected behaviours. > Undertake any other duties as required by Management. ESSENTIAL REQUIREMENTS > Extensive experience in a comparable role within the professional services sector, with over 10 years’ experience across internal governance, operations, and project managemen