Quote Agent

Prepare accurate estimates and quotations for HVAC, refrigeration, appliance, repair, maintenance, and installation works. Review technician reports and site information, identify required equipment and parts, obtain supplier pricing and availability, and calculate labour and material costs. Prepare and submit professional quotations, follow up on outstanding estimates, respond to customer enquiries, process approved quotations, and coordinate with technicians and the operations team. Maintain accurate quotation and customer records and assist with job documentation, purchase requirements, emails, telephone enquiries, and general office administration. Qualifications: Diploma or equivalent qualification in Business Administration, Office Administration, Accounting, Customer Service, or a related field. Strong computer, communication, numerical, and organizational skills required. Experience Required: Minimum 5 years of relevant experience in quotation preparation, estimating, customer service, administration, or a similar role. HVAC/R industry experience preferred.