Restaurant Floor Manager

Palm Heights is seeking an exceptional Restaurant Floor Manager to oversee daily restaurant operations and deliver the elevated service standards that define our internationally acclaimed luxury hospitality experience. This role is ideal for a passionate leader who thrives in a dynamic, guest-focused environment and possesses an uncompromising commitment to service excellence. As Restaurant Floor Manager, you will be responsible for leading and developing the front-of-house team, ensuring seamless service execution, and creating memorable guest experiences that reflect the Palm Heights brand. Key Responsibilities • Lead, motivate, and develop the restaurant front-of-house team to consistently deliver exceptional service. • Oversee daily restaurant operations, ensuring efficient service flow and adherence to luxury hospitality standards. • Serve as a visible presence on the floor, actively engaging with guests and anticipating their needs. • Manage reservations, seating strategies, guest relations, and service recovery efforts. • Monitor and maintain the highest standards of presentation, cleanliness, and brand consistency. • Collaborate closely with culinary, beverage, and hotel operations teams to ensure a seamless guest experience. • Support recruitment, onboarding, coaching, and performance management initiatives. • Ensure compliance with company policies, food safety regulations, and health and safety standards. • Contribute to revenue growth through effective floor management, sales awareness, and guest engagement. Qualifications • Minimum 3 years of management experience within a luxury restaurant, hotel, or resort environment. • Strong knowledge of fine dining service standards and guest experience management. • Proven leadership ability with experience developing high-performing teams. • Excellent communication, interpersonal, and conflict-resolution skills. • Highly organized with the ability to perform under pressure while maintaining exceptional attention to detail. • Demonstrated commitment to professionalism, discretion, and service excellence. • Food safety certification and familiarity with restaurant POS systems preferred.