Retail Manager

The Retail Manager oversees the daily operation of the boutique, ensuring exceptional guest service, strong sales performance, and impeccable store presentation. This role leads and develops the retail team while maintaining the highest luxury hospitality and retail standards. Key Responsibilities • Supervise and support Retail Attendants to deliver exceptional guest service and achieve sales targets. • Train, coach, and develop team members on product knowledge, sales techniques, and brand standards. • Deliver a personalized shopping experience for hotel guests, members, VIPs, and celebrity clientele. • Assist with scheduling, daily operations, opening/closing procedures, and staff supervision. • Process and oversee sales transactions, cash handling, and POS operations. • Maintain luxury visual merchandising standards and ensure the boutique is clean, organized, and guest-ready at all times. • Oversee inventory management, stock replenishment, merchandise receiving, and inventory counts. • Resolve guest concerns professionally and in accordance with luxury service standards. • Ensure compliance with security, loss prevention, and company policies. • Support retail events, activations, promotions, and VIP experiences. • Collaborate with hotel departments to ensure seamless guest experiences. Qualifications • Minimum 3 years' supervisory experience in luxury retail, fashion, jewelry, or premium hospitality. • Proven leadership and team development skills. • Strong sales, customer service, and relationship-building abilities. • Experience with merchandising, inventory control, and retail operations. • Proficiency with POS systems and Microsoft Office. • Excellent communication skills and a polished professional appearance. • Passion for luxury brands and exceptional guest experiences. • Ability to work evenings, weekends, public holidays, and special events.