Rooms Back of House Employee

Job Summary: The Rooms Back of House Employee is responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, in accordance with hotel standards and safety/security procedures. This position covers the responsibilities of Room Attendant, Turn Down Attendant, Houseman, Public Area Attendant, Uniform Room attendant, and Linen Runner. Job Duties & Functions: 1. Provide exceptional service to guest rooms daily in line with hotel standards.​ 2. Replace bed linens and replenish all guest room supplies. Ensure all steps of room preparation are met, including but not limited to emptying wastebaskets, Rearranging furnishings, drapes and room accessories.​ 3. Leave rooms in uniform arrangement as determined by Housekeeping management.​ 4. Ensure any damage, safety risks, repairs, and strangers in assigned areas are appropriately reported.​ 5. Ensure all lost and found items are appropriately handled in accordance with hotel policy.​ 6. Respond to any projects or requests developed by the Housekeeping management team.​ 7. Ensure keys and other hotel issue collateral is turned in at the close of each shift or according to the specific hotel guidelines.​ 8. Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.​ 9. Ensure that the lobby, hallways, public areas, both interior and exterior, are kept clean.​ 10. Take out trash from all public areas in the hotel.​ 11. Deliver housekeeping items to guest rooms upon request in a timely and professional manner.​ 12. Assist with various responsibilities in laundry area, including washing, folding and pressing of linens and terry.​ 13. Perform other duties as directed, developed, or assigned.​ Education & Experience: 1. High School Diploma is preferred.​ 2. 1 year of experience in a similar position at a luxury/lifestyle hotel​ 3. A positive, hard-working attitude.​ 4. Strong customer service and verbal communication skills.​ 5. Flexible schedule, able to work evenings, weekends, and holidays when needed.​ 6. Able to lift, push, pull and carry 30-50 pounds.​ 7. Must be able to stand for prolonged periods of time during shift​ ​ The standard expected work week is 45 hours, but actual schedules depend on business needs.