Rooms Front of House Employee-Concierge

The Rooms Front of House Employee is responsible for guest registration and check-out and PBX operations while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure a confident, professional, and friendly check-in and check-out process for guests. • Respond to guest queries and issues professionally and empathetically, ensuring a smooth and enjoyable experience for all guests. • Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct. • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. • Follow established key control policy. • Produce appropriate reports for the proper functioning of the department. • Ensure proper credit policies are followed • Submit all lost & found articles accompanied by a completed lost & found report. • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. • Verify credit limit report. • Monitor room availability throughout the day. • Attend department meeting once a month. • Communicate by telephone and/or radio with other departments such as Sales, In-Room Dining, Housekeeping, Loss prevention, etc. • Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests. • Additional projects and responsibilities may be assigned as needed. SPECIFIC EXPERIENCE WE'RE SEEKING: • Hospitality Degree preferred, and high school diploma or general education degree (GED) required. • 1 + year of front of house experience for a luxury hotel or resort is required. • Proficiency in Microsoft Office. • Ability to multitask and handle stressful situations and interactions. • Impeccable written and verbal communication. • Knowledgeable of immediate area, services, attractions, and events. • Work well under pressure, dealing with many arrivals and departures within a short period of time. • Experience with working in a hotel with 5 Star Forbes and AAA 5 Diamond standards is preferred. • Familiar with hotel systems and operations, and the ability to enter in information accurately. • Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred. • Must be able to lift, push, pull and carry a minimum of 25 lbs. and stand/walk up to 8 hours. • This position requires a flexible schedule, must be able to work evenings, weekends, and holidays. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. Salary: US $9 to $11.75 per hour + a share in the gratuity pool Estimated Earnings – US $35,000 – $55,000 per annum