Specialist, Virtual Guarding & Robotics

Position Summary The Specialist, Virtual Guarding & Robotics leads the Virtual Guarding & Robotics sub-division within Guarding Services, alongside Contract Guarding and Mobile Patrol Services. The role is responsible for developing Virtual Guarding as a higher-margin, recurring-revenue stream layered alongside existing guarding, not as a manpower reduction, and for developing drone, robotics and autonomous-maritime capabilities as force multipliers for the Royal Cayman Islands Police Service, HM Customs, coast-guard operations and other Cayman public-safety agencies. The role also provides company-wide Research & Development and technical support. Reporting & Relationships • Direct reports: Initially none. A small delivery team may be built as the sub-division scales. • Internal: Guarding operations managers, the Director of Operations, and divisional leads in Cybersecurity, Integrated Security Systems and Cash Solutions. • External: The Company's virtual guarding channel partner; drone, robotics and autonomous-maritime OEMs and integrators; Cayman law-enforcement and public-safety agencies; the Civil Aviation Authority and maritime regulators; and contract guarding clients. Key Responsibilities Virtual Guarding: Commercial Growth & Delivery • Position Virtual Guarding as a value-added security enhancement alongside contract guarding, not a manpower reduction. • Grow recurring revenue by incorporating Virtual Guarding into new proposals and existing client accounts. • Manage the Company's virtual guarding channel partnership, including service quality, commercial terms and go-to-market. • Own the Virtual Guarding commercial pipeline in partnership with Sales & Marketing. • Personally manage key accounts during the launch phase, ensuring high-touch service and rapid resolution of early issues. • Strengthen the competitiveness and defensibility of the wider contract guarding portfolio through the layered guarding proposition. Drones, Robotics & Autonomous Maritime • Develop drone, ground robotics and autonomous-maritime solutions as force multipliers for Cayman law enforcement, customs, coast-guard and other public-safety agencies. • Build relationships with OEMs, integrators and technology providers. • Manage regulatory compliance, including Civil Aviation Authority drone operating authorisations and maritime authorisations as applicable. • Support government tenders and proposals, and ensure deployments meet safety, operational and reputational standards from day one. Operational Excellence • Ensure SLA compliance, first-time-right service delivery, quality incident response and a consistent customer experience. • Set the sub-division's operational cadence (daily, weekly and monthly reviews). • Report performance and pipeline to the Director, Security Services and the Executive as required. Research, Development & Technical Support • Act as the Company's technology scout, evaluating emerging tools, platforms and vendors relevant to any service line. • Lead structured evaluations of new service opportunities with divisional leads, covering business case, technical feasibility and commercial return. • Maintain the Company-wide R&D roadmap, reviewed regularly with the Executive. • Provide technical support and second-line problem-solving across divisions. • Support tenders, complex client requirements and cross-divisional projects. • Represent the Company at relevant technology and security industry events. Key Experience & Qualifications • Substantial multi-year experience in technology-enabled security services, including technical, commercial and operational roles. • Strong hands-on technical background in security systems, installations, monitoring platforms or related technologies. • Demonstrated ability to launch or scale a new service line in a commercial environment, or clear potential to do so with appropriate support. • Experience managing technology partners, vendors, channel or white-label arrangements. • Proven clie