Tenant Relations & Assistant Property Manager

We are seeking an experienced candidate to join our diverse and expanding team in the position of: Tenant Relations and Assistant Property Manager 1 Vacancy Orchid Development is a division of the Flowers Group of companies. Orchid Development provides property management services to Cricket Square (including The Club), Flowers Apartments, Middle Ground Apartments, Orchid Village Condominiums, and Eucalyptus Building and operates Flowers Restaurateurs. Flowers Restaurateurs includes The Brasserie, The Market, Caboose, Juice/Wicket, Brasserie, Purveyors and SIX Meeting Spaces, along with future development projects. The Tenant Relations & Assistant Property Manager will be responsible for providing a high level of personalised service and support to tenants at Cricket Square, while also assisting with the management and tenant experience of Orchid Development’s residential properties. This is a highly visible, service-oriented role that combines the responsibilities of an Assistant Property Manager, Tenant Relations Coordinator and Property Concierge. The successful candidate will serve as a key point of contact for tenants, ensuring that enquiries, requests and concerns are handled promptly, professionally and with a strong focus on customer service. The position will work closely with Property Management, Maintenance & Engineering, Security, Janitorial, Leasing and other internal and external service providers to ensure that tenants receive an exceptional experience and that properties are maintained and operated to a high standard. The successful candidate must be personable, highly organised, responsive, discreet and proactive, with the ability to build strong relationships with tenants while maintaining appropriate professional boundaries. Key Responsibilities include but not limited to: Tenant Relations & Concierge Services • Tenant move in - welcome onboarding experience coordination - according to SOP master document. • Act as a primary point of contact for Cricket Square tenants, providing a welcoming, professional and responsive service. • Build and maintain positive relationships with tenants, creating a strong sense of community and exceptional tenant experience. • Respond to tenant enquiries, requests, complaints and service issues promptly and professionally. • Assist tenants with general requests and coordinate with the appropriate internal department or service provider where required. • Maintain regular communication with tenants regarding building activities, maintenance, access, events, disruptions and other relevant matters. • Assist tenants with practical information relating to Cricket Square and its facilities, services and surrounding amenities. • Coordinate tenant requests for services such as maintenance, cleaning, access, deliveries, parking and other building-related requirements. • Follow up on outstanding tenant requests to ensure issues are resolved within appropriate timeframes. • Conduct monthly tenant check-ins and periodic satisfaction follow-ups. • Identify opportunities to improve the overall tenant experience and make recommendations to management. • Ensure tenants receive all health and safety guidelines and hurricane preparedness plans according to annual calendar. Assistant Property Management • Assist the Residential Property Manager with the day-to-day administration and operation of Cricket Square and Orchid Development residential properties. • Liaise with residential property manager to ensure available units are advertised, inquiries are reviewed and responded to in a timely manner. • Assist with monitoring the condition and presentation of common areas and identifying maintenance or operational issues. • Conduct regular property inspections and report issues requiring attention. • Coordinate with maintenance teams, contractors and external service providers to ensure work is completed appropriately and within agreed timelines. • Assist with obtaining quotations, coordinati