Treatment Supervisor/Lead Therapist

Spa Treatment Supervisor/Lead Therapist In addition to base wage, you will be eligible to participate in the spa gratuity plan and relevant commissions, where applicable. The Treatment Supervisor (Lead Therapist) is a hands-on clinical and service leader with extensive experience in luxury spa environments, responsible for upholding treatment excellence, team performance, and guest care at the highest level across all service disciplines. This role maintains an active, full-time treatment schedule while serving as a trusted extension of spa leadership—supporting daily operations, reinforcing Forbes Five-Star service standards, and ensuring consistency, quality, and professionalism across all spa offerings. Highly skilled across multiple treatment disciplines, the Treatment Supervisor possesses the technical depth and teaching ability to demonstrate, train, and coach therapists, estheticians, and beauty professionals in diverse techniques, protocols, and service standards. This role requires proven expertise in developing and leading comprehensive training programs, including onboarding, service choreography, advanced skills refinement, and continuing education. Responsibilities include conducting service observations, internal audits, and hands-on coaching to ensure all services consistently meet brand, operational, and Forbes standards. The Treatment Supervisor demonstrates strong operational acumen, including working knowledge of spa software and booking systems. They support schedule integrity by balancing appointment flow, provider utilization, treatment timing, and guest experience considerations, collaborating closely with Spa Concierge and leadership to optimize daily schedules and service delivery. The Treatment Supervisor is entrusted to act as Manager on Duty in the absence of the Spa Manager or Spa Director, supporting real-time decision-making, team coordination, guest recovery, and issue resolution with sound judgment, discretion, and professionalism. This leader supports accountability and performance management through clear communication, documentation, and follow-through, including participation in corrective and disciplinary processes when necessary. These responsibilities are carried out with empathy, fairness, and emotional intelligence, fostering a supportive yet standards-driven culture. Grounded, approachable, and respected by peers, the Treatment Supervisor demonstrates calm leadership under pressure, effective delegation, and receptivity to feedback. Success in this role is defined by a genuine commitment to team development, operational excellence, and the sustained elevation of the guest experience in alignment with the values and standards of MERA Elemental Spa. Job Duties & Functions Leadership & Supervision Oversight of treatment operations from both treatment and treatment room standpoints. Ensure all staff adhere to standard operating procedures including: • Room schematics • Treatment room cleaning and sanitation • Intake forms and consultations • Service protocols and delivery standards • Guest privacy and confidentiality • Lead by example with integrity, professionalism, and genuine care. • Supervise onboarding and orientation of team members, ensuring use of training grids and training service standards. • Conduct ongoing team training, mentorship, and evaluations. • Support spa management with documentation and coaching when needed. Training & Development • Conduct and coordinate orientations on: Spa facilities and policies, Spa software systems (e.g. scheduling, notes, logging treatments), Treatment standards, protocols, and guest experience guidelines. • Facilitate regular touchpoint training on service standards and new techniques. • Collaborate with management on the development of new treatment protocols and signature experiences. • Train and support staff in product knowledge and retail recommendations. • Track monthly retail and enhancement sales; provide feedback to team memb