Choose a skill and a level

• Spreadsheets — Using a workbook to record figures, check a total, and keep one agreed copy so two people do not overwrite each other.
• Email and shared files — Sending a file to the right people, naming it so it can be found, and not leaving the only copy in one inbox.
• Bookkeeping basics — Recording money in and money out so a later check can match the paperwork. This is not an accounting qualification.
• Records and filing — Finding a document again, keeping private papers private, and not inventing a missing signature or date.
• Scheduling — Booking a time, telling the people who need to know, and updating the calendar when the plan changes.
• Customer conversations — Finding out what the person needs, repeating it back, and saying when you do not know rather than guessing a policy.
• Complaint handling — Letting someone finish, restating the issue in neutral words, and offering only the remedy you are allowed to give.
• Leading a shift — Setting the order of work for a shift, noticing who is stuck, and handing over what is unfinished.
• Prioritising work — Deciding what is due first, what can wait, and what to tell someone when their request is not next.
• Clear writing — Saying who did what and when, in words a busy reader can act on. No extra claims, no missing dates dressed up as facts.
• Professional email — A subject line that says what the email is, a request in the first lines, and a tone that stays polite with someone you have not met.
• Reading a job ad — Separating duties, must-haves, and nice-to-haves on a WORC advertisement, and noticing what the ad does not say.
• Evidence in applications — Describing work you actually did, including a result when you have one, and leaving out qualifications, systems, and numbers you cannot support.