Customer conversations: confirm the request

8 questions · about 10 minutes. Pass mark 70%.

1. A guest says the order is wrong. What is the useful first response?
2. You do not know the answer. What do you say?
3. Which question learns what the person needs?
4. You are interrupted and might forget the request. What helps?
5. A caller gives a surname you are not sure you heard. What do you say?
6. Someone is at the counter and the phone rings. What is a fair first move?
7. A customer asks for a price you do not have in front of you. What is accurate?
8. You repeat an order and they correct one item. What do you do?