Professional email: one clear request

8 questions · about 10 minutes. Pass mark 70%.

1. Which subject line helps the reader file an invoice question?
2. You need a reply by Friday. Where should that be?
3. You are writing to someone you have not met. Which tone fits?
4. You copied the wrong person. What now?
5. You need a shift swap approved. Which opening is easiest to answer?
6. You attached the wrong file. What now?
7. A customer asks if the technician is booked for 9am. You have not checked. What do you write?
8. You offered two interview times and have had no reply. Which follow-up is professional?