Language for the situations you will actually meet

These exercises help you practise workplace English. They are not an English qualification.

• Professional Emails — Learn how to write clear workplace emails that make it easy for someone to understand what you need and respond.
• Customer and Phone Language — Phrases for a counter, a phone, or a front desk: greet, check, and say what happens next without a promise you cannot keep.
• Meetings and Short Reports — How to give a short update, ask when something is unclear, disagree without making it personal, and write a report that separates what you know from what you still need.